Conflict resolution within an agency can be very difficult.  Some action, even if that is deliberate non-action, must take place.  But how do we understand conflict, and when is it out of line.

Course Summary

This course is approved for 2 hours of continuing education credits by Missouri POST, American Board of Medicolegal Death Investigators (ABMDI)

Who Should Take This Course

  • Law Enforcement Patrol Officers/ Supervisors
  • Detectives and Investigators
  • Medicolegal Death Investigators
  • Coroners
  • Interested Students

In the real world, not everything goes well, not everyone is happy, there is always bad news as well as good, troubled waters as well as smooth.

Conflict resolution within an agency can be very difficult.  Some action, even if that is deliberate non-action, must take place.  But how do we understand conflict, and when is it out of line. Very few leaders fail because of their inability to deal with success. Typically, failure results from an inability to deal with problems.

Not all conflict is bad and not all conflict needs a supervisor’s attention. But certain guidelines can be used to determine whether a conflict is a problem that needs attention or can just be tolerated and observed. Conflict is out of line if it inhibits those involved from participating in the mission and functions of the organization. Also, when conflict damages the reputation of the agency, it needs resolution. When conflict distracts from the larger task of the organization or is along vertical lines of authority, it is wrong and needs attention.

This course will describe for you what conflict is, and what it is not, and give you some simple steps to recognize it. The course also offers insight into how to recognize if conflict within an organization is getting out of line and hurting the organization.  Lastly, this course offers you the step and actions to take to properly and effectively resolve conflict within your organization and between peers.

This is an online video training and is designed to be interactive with students by random quizzes and a final exam. Student login and time are tracked per student to verify the time spent in the course if needed.   Testing cannot be done until the videos are watched.  Many of the videos have a unique symbol or picture that will appear prominently in the video and is part of the test questions, this will ensure the video has been watched. Certificates will only be available for print after the successful completion of the course material.

Each certificate will indicate that it was an online training and will note the approval control number and the CLEE hours given.