Communication is a process of exchanging information between two or more people. It is a continuous cycle of sending and receiving messages verbally or in writing. Verbal communication includes spoken words, body language, and active listening.

Law enforcement officer verbal communication skills directly impact job performance. Effective communication skills can result in more successful and positive outcomes and prevent situations from becoming worse. This lesson aims to provide officers with best practices for communicating verbally with people of all ages, cultures, and conditions and during a wide range of situations.