My quiz score doesn't make sense. What's going on?

Does your quiz grade seem off? It's not a mistake; it's how we compute answers. Our algorithm grades a correct answer as a +1 and an incorrect answer as a -1. This means that you can score a 0% and still get some questions correct. The nature of the subject matter that our instructors teach means that incorrect answers should be weighted more than zero. Many mistakes in law enforcement have significant legal or safety consequences, and our approach is that mistakes in law enforcement training should demonstrate those negative consequences.

My video won't upload. What's wrong?

We have a video upload limit of 300mb, and your video won't upload if it is larger than that size. To fix the issue, you can compress your video to a smaller file size or split it up into multiple parts. If neither of these options work, contact us at and we'll upload the entire video for you.

Do I need to be verified to take courses on the site?

No, you do not need to be verified to take most courses on Law Enforcement Learning. Verified courses are identified by banners at the top of their registration pages. If you do not see a banner on the registration page, the course does not require you to complete the verification process. If the course is limited to Verified users, you must complete the Verification process prior to gaining access to course content.

Can I enroll multiple officers and pay via purchase order or single invoice?

Yes, you can. Please email us at Include the course name, full name and email addresses of all enrollees, and a billing contact. We'll enroll everyone, send them their account information, and send one invoice to your identified point of contact.

Where can I find my certificate?

Every course on Law Enforcement Learning offers a completion certificate. To download your certificate, complete the final module of your course, typically a Course Feedback survey, and then click on the “Next: Course Complete” link at the top right hand corner of your screen. This will generate your certificate and email it to your user dashboard as well as to the email address you used to register with the site.

What is the Affiliate Program?

The Law Enforcement Learning Affiliate program provides instructors with the ability to create and use affiliates to boost course sales. The program works by enabling instructors to generate unique affiliate links to their courses. When an affiliate link is used to make a purchase, we’ll track that referral and pay the Affiliate a commission rate that you set. Interested? Click below for more information.

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